Privacy Policy

1. Introduction

Welcome to CreateMemorial (https://creatememorial.com). This Privacy Policy explains our practices regarding the collection, use, and protection of your information when you use our memorial creation services. We are deeply committed to protecting your privacy and handling your memorial data with the utmost care, dignity, and respect.

2. Information We Collect

3. How We Use Your Information

We use your information exclusively for the following purposes:

• To create, host, and maintain your memorial pages
• To process payments and manage subscriptions
• To provide AI-powered features (photo restoration, video creation)
• To send you important service notifications and updates
• To ensure security and prevent unauthorized access
• To improve our memorial creation tools and services
• To comply with legal obligations

4. Data Storage and Security

We implement comprehensive security measures to protect your memorial data:

• SSL/TLS encryption for all data transmission
• Encrypted storage on Cloudflare R2 secure infrastructure
• Regular security audits and vulnerability assessments
• Restricted access to memorial content (only authorized personnel)
• Automatic backups to prevent data loss
• Secure authentication using industry-standard protocols

Your memorial content is stored indefinitely to ensure your loved one's memory is preserved forever. You maintain full control over your memorial's privacy settings and can delete content at any time.

5. Data Sharing - Our Strict Policy

We only share limited data with essential service providers under strict agreements:

• PayPal: For secure payment processing (they only see payment information, not memorial content)
• Cloudflare: For hosting infrastructure and DDoS protection (covered by strict data protection agreements)
• AI Service Providers: For photo restoration and video creation features (only when you explicitly use these features, and images are processed securely and never stored by them)
• Legal Authorities: Only when required by valid legal process (court orders, subpoenas)

All service providers are contractually bound to protect your data and prohibited from using it for any other purpose.

6. Your Rights and Control

You have complete control over your memorial data:

• Access: View all your personal information and memorial content
• Correct: Update or correct any information at any time
• Delete: Remove your account and all associated memorial data
• Export: Download your memorial content and photos
• Privacy Settings: Control who can view your memorials (public, private, password-protected)
• Communication Preferences: Opt-out of non-essential emails

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies only for essential purposes:

• Maintaining your login session
• Remembering your privacy preferences
• Analyzing service performance and usage (anonymized data)
• Protecting against fraud and abuse

We do NOT use third-party advertising cookies or tracking for marketing purposes. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information and terminate the account.

9. International Data Transfers

Your data is primarily stored on Cloudflare's global network, which may involve transfers to countries with different data protection laws. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Data processing agreements
• Encryption in transit and at rest

10. Data Retention

We retain your data as follows:

• Memorial Content: Stored indefinitely to preserve memories, unless you delete your account
• Account Information: Retained while your account is active
• Payment Records: Kept for 7 years for accounting and tax purposes
• Usage Logs: Automatically deleted after 90 days

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on our website
• Update to the "Last Updated" date at the top of this policy

Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and thoroughly. Your trust is essential to us, and we take our responsibility to protect your memorial data very seriously.